Table of Contents

CHAPTER 1: LEADERSHIP AND CORPORATE PROFILE 8
Section 1: Foreword by Member of the Mayoral Committee 9
Section 2: Foreword of the Chairman 11
Section 3: Report of the Managing Director 13
Section 4: Report of the Financial Director 15
Section 5: Corporate profile and overview of the entity 17
Section 6: Strategic objectives and goals 21

CHAPTER 2: GOVERNANCE 26
Section 1: Composition, key activities and remuneration of Board of Directors 27
Section 2: High-level organisational structure 36
Section 3: Governance of stakeholder relationships 37
Section 4: Risk management 39
Section 5: Anti-corruption and fraud investigations 41
Section 6: ICT governance and performance 42
Section 7: Compliance with laws and regulations 44

CHAPTER 3: SERVICE DELIVERY PERFORMANCE 47
Section 1: Highlights and achievements 48
Section 2: Service delivery challenges 48
Section 3: Response to strategic direction 51
Section 4: Performance against service standards 52
Section 5: Performance against predetermined objectives 54
Section 6: Public satisfaction on municipal services 61
Section 7: Recommendations and plans for the next financial year 62

CHAPTER 4: HUMAN RESOURCES AND ORGANISATIONAL MANAGEMENT 63
Section 1: Employee remuneration (total costs including executives) 64
Section 2: Key vacancies 66
Section 3: Employment equity 66
Section 4: Skills development and training 67
Section 5: Performance management 69
Section 6: Disciplinary matters and outcomes 70
Section 7: Leave and productivity management 70
Section 8: Employee wellness 70
Section 9: Employee benefits 71
Section 10: Occupational health and safety programmes 71

CHAPTER 5: FINANCIAL PERFORMANCE AND EXPOSURE 72
Section 1: Statement of financial position and high-level notes 73
Section 2: Statement of financial performance and high-level notes 73
Section 3: Cash flow statement 74
Section 4: Capital projects and expenditure 75
Section 5: Ratio analysis 82
Section 6: Supply chain management and B-BBEE 83
Section 7: Pending litigations and possible liabilities 88
Section 8: Insurance claims 88
Section 9: Statement on amounts owed by and to government departments and public entities. 89

CHAPTER 6: INTERNAL AND EXTERNAL AUDIT FINDINGS 90
Section 1: Progress on internal audit plan 91
Section 2: Progress on resolution of internal audit findings 91
Section 3: Progress on resolution of AGSA audit findings 92
Section 4: Overall state of Internal controls for the year ended 30 June 2019 95

APPENDICES 99
Appendix A: Third-tier administrative structure 100
Appendix B: Recommendations of the Audit Committee 105
Appendix C: Long-term contracts 109
Appendix D: Municipal entity performance schedule 110
Appendix E: Disclosure of financial interest 110
Appendix F: Capital expenditure – new and upgrade/renewal programmes:
including Municipal Infrastructure Grant 111
Appendix G: Capital programme by project (current year) 112

ANNUAL FINANCIAL STATEMENTS 114